Job Title

Manager TTC

Department

Customer Support

Job Description

• Providing help and technical assistance to customers, during guarantee period and thereafter providing paid services as per after sale service policy.
• Providing help to sales staff during technical discussions with customer and as and when required.
• Communicating courteously with customers through telephone, email or any other means. Investigating and solving customers' problems (these may be more complex or long-standing problems that have been attempted by customer service assistants).
• Keeping accurate records of discussions or correspondence with customers in the system.
• Producing written information for customers, often involving machine manual, processing guideline and trouble-shooting guide line, product / machine literature.
• Coordinating stores and account managers for timely dispatch of spares to our customers as per their requirement.
• Courtesy visit to customers.
• Analyzing service report generated from service engineers visit and take further necessary action, if required to close the complaint.
• Developing customer service policies and standards for effective after sale services.
• To recruit and retain team members.
• Training and grooming service team to deliver a high standard of customer service. Ensure proper time, man/machine and spares availability at site and instruct Service engineers about the machine and type of work to be attended before they visit the site.
• Leading and supervising a team of customer service team.
• Learning about organization’s products or services and keeping up to date with any changes.
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
• Developing spares management policy and implementation.
• Manage the spares supply activities like quotation, manufacturing, spare stocks, payment, and dispatch as per policy within predefined time frame.
• Monthly reports of spares handling which includes dispatched, pending or cancelled spare orders.
• Timely verification of deferent types of reports provided by the subordinates form SFDC.
• To analyze various service reports received from the field engineers and take necessary actions in consultation with superiors, if required.
• To receive and analyze Daily Activity Report from field staff and take necessary actions and correspondingly guide the field staff during customer calls.
• Following reports to be submitted to the superiors:
  • Update Executive Director regarding customer complaint and status on periodical basis.
  • Monthly customer complaint report and analysis of complaint.
  • Strategic decision/ management approval for critical issues/complaint.
  • Replacement/returnable things record and follow up.
  • Deputed engineer’s daily activity report.
  • To maintain Complaints register in SFDC
• Customer relations visit in liaison with respective RSM’s & approval of VP – Mktg.
• Coordinating collection of spares related pending C-forms and out-standings, if any.
• Grooming Service Engineers on Business Etiquettes, as they are part of marketing team & in direct contact with customers.

Qualification

Diploma/ BE – Plastic

Skills Required

Production & Troubleshooting experience of Extrusion Coating and Lamination machine. Should have experience of handling customer complaints

Experience

10 to 12 years

Location

Rajkot

No. of Positions

1

Job Title

Engineer Design

Department

Design

Job Description

• Prepare Design Concept of assemblies and plants. Concept design should be efficient, reliable and easy to manufacture & maintenance.
• Prepare Design Calculation Sheet, so we can optimize design in all aspects.
• Prepare and issue error free design and drawing for the parts and assemblies for as per Design Plan or as advised by HOD within the specified time limits.
• Understand the product range of our company by their specifications, features, contents and functions.
• Attend other depts (service/marketing/manufacturing/any user of design output), related to technical assistance, problems, newer drawings, etc.
• To remain in touch with Engineer releasing Project BOMs and standard BOMs for revisions and updating in the project / standard BOMs.
• Improve design and engineering knowledge, competencies and skills through: training, discussion with design dept team, attending trials and testing of lines under dispatch, visiting assembly shop and tool room, discussion with members of other depts. Like QA, service, purchase, etc.
• Reporting HOD on day to day basis for the activities carried out, training needs, and discussion on current topics.
• Follow all the ISO procedure and compliances.
• To create 3D model as per TL instructions

Qualification

DME/ BE – Mechanical

Skills Required

SAP knowledge, Solid Edge, Solid works

Experience

4 to 5 years

Location

Rajkot

No. of Positions

2

Job Title

Sr. Engineer - Design

Department

Design

Job Description

• Prepare Design Concept of assemblies and plants. Concept design should be efficient, reliable and easy to manufacture & maintenance.
• Prepare Design Calculation Sheet, so we can optimize design in all aspects.
  Prepare and issue error free design and drawing for the parts and assemblies for as per Design Plan or as advised by HOD within the specified time limits.
• Understand the product range of our company by their specifications, features, contents and functions.
• Attend other depts (service/marketing/manufacturing/any user of design output), related to technical assistance, problems, newer drawings, etc.
• To remain in touch with Engineer releasing Project BOMs and standard BOMs for revisions and updating in the project / standard BOMs.
• Improve design and engineering knowledge, competencies and skills through: training, discussion with design dept team, attending trials and testing of lines under dispatch, visiting assembly shop and tool room, discussion with members of other depts. Like QA, service, purchase, etc.
• Reporting HOD on day to day basis for the activities carried out, training needs, and discussion on current topics.
• Follow all the ISO procedure and compliances.
• To create 3D model as per TL instructions

Qualification

DME / BE – Mechanical

Skills Required

Team handling experience, SAP knowledge, Solid Edge, Solid works

Experience

6 to 8 years

Location

Rajkot

No. of Positions

1

Job Title

Sr. Engineer/ Assistant Manager - Purchase

Department

Purchase

Job Description

• Direct, monitor, control and report to General Manager - Materials for all Purchase activities to ensure that they are appropriately performed and employees engaged therein are motivated and trained to carry out their responsibilities to the required standards.
• Develop and implement SOPs for departmental activities to ensure that all departmental functions operate smoothly as per the procedure & system.
• Ensure that the team complies with organizational policies and procedures at all times through motivation, persuasion and providing clear directions & solutions whenever required.
• To lead, guide and motivate a team of engineers and staff reporting to this position.
• Procurement of items as per requirement, Production schedule & MD4C.
• To ensure smooth functioning of Purchase Dept. in the close co-ordination of Planning, Design, QCA, Production and Service Dept.
• Ensure that all components received from suppliers are as per specifications, bear proper identification & traceability, properly packed (with necessary preservatives) and with required documents (e.g. Challan, Invoice, Inspection report)
• Forecast price and monitor & analyze market trends (e.g. prices of metal) to identify changes of balance in buyer-supplier power. Maintain rate contracts.
• Ensure evaluation & re-evaluation of suppliers (wherever necessary) to ensure that they have defined system in place to deliver components as per our specification & schedule and they continuously upgrade themselves to remain competitive. All suppliers must ensure that all components are 100% checked before delivering it to us.
• Maintain approved supplier database.
• Ensure that all supplies are as per PO so that there is no difference of MIGO/MIRO. Support in reconciliation of supplier’s ledger.
• Coordinate with QA for rejections and take corrective actions at supplier’s place to avoid recurrence. Obtain credit note for rejection/rework.
• In case of any non-conformity observed during the inspection, ensure concession procedure is followed if part can be used without jeopardizing quality, safety and reliability.
• In case of rework or rejection, ensure that actions should be taken within two working days.
• Safe and secure movement of controlled copies of drawing. Old Drawings must be collected from suppliers after use or in case of revision.
• Negotiations with suppliers and commercial aspects of purchase.
• Daily monitor pending PR and Issue of purchase order for BO components.
• To update HOD with Shortage list accordingly to production schedule daily.
• Maintain register of rejection material received from Q.A. department.
• Support in problem solving at Q table.
• Develop, monitor & update skill matrix of the department.

Qualification

DME/ BE – Mechanical

Skills Required

SAP knowledge, mechanical purchase experience

Experience

4 to 6 years

Location

Rajkot

No. of Positions

1

Job Title

Officer Dispatch

Department

Dispatch

Job Description

• Plan complete outward activities (advance planning of packing materials, area, manpower, vehicle requirement etc.) related to dispatch.
• To monitor effective utilization of man power, machines and material.
• Prepare packing list machine wise.
• Should have experience of SAP system.
• Maintain dispatch planning schedule in advance.
• Should have knowledge of various dimensions of machines and vehicles.
• Should have knowledge of RTO rules and regulations.
• In communication with different transporters for timely service.

Qualification

Any Graduate

Skills Required

Computer knowledge is must, packaging and machine dispatch experience.

Experience

2 to 3 years

Location

Rajkot

No. of Positions

1